Refund and Returns Policy

At Ovanza International, we are dedicated to ensuring our clients are satisfied with the quality of our products and services. Please carefully review our refund and returns policy to understand the terms under which refunds and returns are managed.

1. Eligibility for Returns
   • Products must be returned within 14 days of receipt.
   • Items must be unused, in their original packaging, and in the same condition as when you received them.
   • Custom-made or personalized items are not eligible for returns unless they arrive damaged or defective.
2. Process for Returns
   •  To initiate a return, please contact our customer service team at info@ovanzaintl.com with your order details and reason for the return.
   • Upon approval, you will receive instructions on how to return the item.
   • You are responsible for the shipping costs associated with returning the item.
3. Refunds
   •  Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within business days.
   • Shipping and handling charges are non-refundable.
4. Damaged or Defective Items
   • If you receive a damaged or defective product, please contact us within 7 days of receipt to arrange for a replacement or refund.
   • We may request proof of the damage or defect before issuing a refund or replacement.
5. Cancellations
   • Orders can be canceled before they are shipped. If your order has already been shipped, you will need to follow the returns process.
6. Contact Us
   • If you have any questions or concerns about our refund and returns policy, please contact us at:
     • Email: info@ovanzaintl.com
     • Phone: +92 307 6186009